This return policy applies to all items purchased through shopvify.com and is used to standardize the return process and refund rules, protecting users’ legal rights.
I. Return Timeframe
Users may apply for a return within 30 days of receiving the item. Orders placed after 30 days will no longer be eligible for returns unless there are quality issues or special circumstances that can be negotiated.
II. Return Conditions
The following conditions generally qualify for a return:
The item is unused and in its original packaging.
The item has no obvious damage or stains caused by the customer.
All accessories and gifts are complete and not missing.
The return request is submitted within the specified time.
If the item has been damaged by the customer, shows obvious signs of use, or is missing accessories, it may affect the return review result.
III. Refund Policy
After your return is approved, we will process your refund upon receiving and confirming the returned item.
Refunds typically arrive within 3 days (the exact time may vary slightly depending on the payment method).
The original payment method will be the default refund path.
IV. Return Process
Contact customer service to submit a return request
Provide order information and relevant photos
Wait for approval
Return the item as instructed
Refund will be arranged after approval.
V. Shipping Costs
For returns not due to product quality issues, return shipping costs are usually borne by the user.
VI. Contact Information
For return requests or inquiries, please contact:
Email: support@shopvify.com
Phone: 4349444069
Due to ongoing losses, the merchant has decided to clear out inventory at a loss. We still value the after-sales experience of every order and strive to ensure an efficient and transparent return and refund process.